FAQ
📦 Orders & Shipping
How long does it take to process my order?
All orders are processed within 1–3 business days after payment is confirmed, Monday through Saturday. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
How long will delivery take?
US orders typically arrive within 5–8 business days after processing. Expedited (3–5 days) and Express (1–2 days) options are available at checkout. Canada and UK orders take 7–16 business days depending on destination.
How do I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update. You can also visit our Order Tracking page anytime.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 2 hours of placement. After that window, the order may already be in processing. Email support@headliny.com immediately with your order number if you need to make a change.
Do you ship internationally?
We ship to the United States, Canada, and the United Kingdom. We do not ship to other international destinations at this time.
My order shows "Delivered" but I have not received it. What should I do?
Check with neighbors and your building's front desk first. Then contact the carrier directly with your tracking number. If still missing after 3 business days, email support@headliny.com with your order number.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery on uninflated, unused items in original packaging. Items that have been inflated and used in water are not eligible for return. See our full Refund Policy for details.
How do I start a return?
Email support@headliny.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions if approved. Do not ship items back without prior approval.
Can I return an inflatable after using it?
No — once inflated and used in water, items are not eligible for return for hygiene and safety reasons, unless they arrived defective, damaged, or incorrect. We recommend inspecting all items before inflating.
Who pays for return shipping?
If your item arrived damaged, defective, or incorrect, Headliny covers return shipping. For change of mind or design preference returns, return shipping is the customer's responsibility.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
My item arrived with missing repair patches or accessories. What should I do?
Contact us within 7 days of delivery at support@headliny.com with your order number and photos of what was received. We will send the missing items at no cost.
🏊 Product Questions
How do I inflate the pool float?
Most products in our catalog can be inflated with a standard electric pump, hand pump, or air compressor. A few smaller items can be mouth-inflated. The recommended inflation method is listed in the product description. We recommend not over-inflating — stop when the float feels firm but not rigid, as over-inflation in warm conditions can cause seams to stress.
How do I deflate and store my float?
Open the air valve fully and press down on the float to expel air. Once deflated, fold or roll the float and store in a cool, dry location away from direct sunlight. Storing inflatables in excessive heat (such as a hot car trunk) can degrade the PVC over time.
What material are your pool floats made from?
Most products in our catalog are made from PVC (polyvinyl chloride) or vinyl, which is the industry standard for inflatable pool products. Material thickness and weight capacity vary by product and are listed in the specifications section of each product page.
What is the weight capacity of your floats?
Weight capacity varies by product and is listed in the specifications section of each product page. Do not exceed the listed weight capacity as this can cause seam failure or unexpected deflation.
Are your floats safe for children?
Age suitability is listed on every product page. Adult floats and large novelty floats are not designed for unsupervised use by young children. Always supervise children near water. Swim rings and kids floats are not substitutes for life jackets or other personal flotation devices.
Can pool floats be used in saltwater or the ocean?
Most pool floats are designed for pool use. Saltwater and ocean conditions are more demanding — UV exposure, salt corrosion, and wave action can reduce the lifespan of inflatable products. If using in saltwater, rinse with fresh water after each use and dry before storing.
My float has a small leak. What should I do?
Small leaks can often be repaired with the repair patch included in the packaging. Inflate the float, locate the leak by submerging in water and watching for bubbles, dry the area thoroughly, and apply the patch following the instructions included. If the leak is at a seam or valve and cannot be repaired, contact us at support@headliny.com with your order number and photos.
How do I clean my pool float?
Wipe down with a mild soap solution and rinse with clean water. Avoid abrasive scrubbers or harsh chemical cleaners which can degrade the PVC surface. Allow to dry fully before storing to prevent mildew.
Can I use an electric pump to inflate my float?
Yes — an electric or battery-powered pump is the most efficient method for larger floats. Use a nozzle size that fits the valve opening. Do not use a high-pressure compressor directly on the valve as this can cause over-inflation and seam damage.
🎉 Multi-Pack & Gift Questions
What is included in the 3-pack sets?
The exact contents of each multi-pack are listed under "Package Includes" in the product description. Contents vary by set — some include identical items, others include assorted designs. If you need clarification on a specific pack, contact us before ordering.
Are these products suitable as gifts?
Yes. Pool floats and inflatable toys make popular seasonal gifts. Products are shipped in manufacturer packaging which makes them suitable for gifting. We do not currently offer gift wrapping or gift messaging.
Can I send an order directly to a gift recipient?
Yes — enter the recipient's shipping address at checkout. Order confirmation and tracking emails will be sent to the email address entered at checkout.
💳 Payment & Checkout
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is your checkout secure?
Yes. Our store uses SSL encryption and checkout is powered by Shopify's secure payment infrastructure. We do not store your full payment details.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order at checkout.
🛠️ Warranty & After-Sales
Do your products come with a warranty?
All Headliny products carry a 90-day warranty against manufacturing defects — including seam failures, defective valves, and material defects not caused by over-inflation, misuse, or sharp object contact. Normal wear and UV fading are not covered.
How do I make a warranty claim?
Email support@headliny.com with your order number, a description of the defect, and photos or a short video showing the issue. Our team will review within 1–2 business days.
What happens if my product is damaged during shipping?
Inspect your order upon delivery. If anything is damaged, contact us within 7 days with photos of the damage and outer packaging. We will arrange a replacement or full refund at no cost.
📬 Contact
Still have a question?
TAILORED TRENDS LLC
Email: support@headliny.com
Address: 5000 S Arizona Mills Cir, TEMPE, AZ 85282, USA
Support: Monday–Saturday, 9 AM – 6 PM (PST)
We typically respond within 1–2 business days.